Shipping policy

1. Order Processing All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped. Orders placed after 2:00 PM (CST) on Friday or over the weekend will begin processing the following Monday. 2. Shipping Rates & Delivery Times We ship to the United States (including Alaska, Hawaii, and US territories). Shipping costs are calculated at checkout based on your order total: Order Total Shipping Method Estimated Delivery Cost $99.00 and above Standard Shipping 7–15 business days FREE $25.00 – $48.99 Standard Shipping 7–15 business days $5.99 $0.01 – $24.99 Standard Shipping 7–15 business days $8.99 Any order total Expedited Shipping 5–8 business days $14.99 Note: Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery may vary due to carrier delays, customs processing, weather conditions, or peak season volumes. 3. Order Tracking Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become available after shipment. You can also track your order anytime by visiting our Order Tracking page. 4. International Shipping & Customs Currently, we ship to the United States only. For international orders outside the US, please contact us at ygyc6101@126.com before placing your order — we'll do our best to accommodate you. Customs, Duties & Taxes: For US orders, import duties and taxes may apply depending on the order value and product category. These charges are the responsibility of the customer and are not included in the product price or shipping cost displayed at checkout. Please check with your local customs office for more information. 5. Shipping Restrictions We do not ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery. Orders with incomplete or incorrect shipping addresses may experience delays. Please double-check your address before submitting your order. We are unable to modify the shipping address once the order has been dispatched. If you notice an error, contact us immediately at ygyc6101@126.com. 6. Lost, Stolen, or Damaged Packages We take great care in packaging your order, but we understand that issues can occur during transit: Lost Packages: If your tracking shows "Delivered" but you haven't received your package, please check with neighbors and your local post office first. If still not found, contact us within 7 days of the marked delivery date, and we'll work with the carrier to resolve the issue. Damaged Items: If your order arrives damaged, please take clear photos of the packaging and the damaged item(s) and email us at ygyc6101@126.com within 48 hours of delivery. We will arrange a replacement or refund. Stolen Packages: We are not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location where someone is available to receive the package. 7. Returns & Exchanges We offer a 14-day return policy from the date of delivery. For full details, please visit our Return & Refund Policy page. Items must be unused, in original packaging, and in the same condition as received. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective. Original shipping charges are non-refundable. Sale items and gift cards are final sale and cannot be returned. 8. Order Changes & Cancellations If you need to modify or cancel your order, please contact us within 2 hours of placing it at ygyc6101@126.com. Once an order has entered processing, we are unable to make changes or cancellations.